Shipping & Return Policies
SHIPPING & RETURNS POLICY
Last Updated: January 5, 2026
This Shipping & Returns Policy applies to all purchases made from Preciosa Jewelry Co. (“Preciosa Jewelry,” “we,” “us,” or “our”) through www.thepreciosajewelry.com.
By placing an order, you acknowledge that you have read, understood, and agreed to this Policy in full.
SHIPPING POLICY
Processing Time
Orders are processed in the order they are received.
- Typical processing time is 3–5 business days from the date of order
- During periods of high demand, holidays, sales, events, or peak seasons, processing may take up to fifteen (15) business days
Processing times are estimates only and are not guaranteed.
Business days do not include weekends or holidays.
Shipping Time & Delivery
Shipping transit times vary depending on carrier, destination, and service selected at checkout.
Once an order has been shipped:
- Delivery timelines are outside of our control
- Carrier delays do not constitute grounds for refunds, cancellations, or chargebacks
Risk of Loss
All orders are shipped to the address provided at checkout.
- Responsibility for the package transfers to the customer once the order is marked shipped
-
Preciosa Jewelry Co. is not responsible for:
- Lost or stolen packages
- Delays caused by carriers
-
Incorrect or incomplete addresses provided by the customer
Customers are responsible for ensuring shipping information is accurate at checkout.
International Orders
For international shipments:
- Customers are responsible for all customs duties, VAT, GST, import taxes, or fees
- Customs delays are outside our control
- Refusal to pay customs fees does not qualify for a refund
NO RETURNS, NO EXCHANGES, NO REFUNDS — FINAL SALE
ALL SALES ARE FINAL
Preciosa Jewelry Co. maintains a strict no-returns policy.
Under no circumstances do we accept:
- Returns
- Exchanges
- Swaps
- Trades
- Refunds
- Store credit
This applies to all products, including but not limited to:
- Ready-to-ship items
- Custom or made-to-order pieces
- Workshop tickets
- Sale or promotional items
No Exceptions
No exceptions will be made for:
- Buyer’s remorse
- Sizing, color, or style preference
- Delayed delivery
- Misinterpretation of product descriptions
- Natural variation in handmade or botanical items
- Allergic reactions or sensitivities
- Damage due to improper care or wear
By completing a purchase, you agree that no return, refund, exchange, or chargeback will be permitted except where required by applicable law.
DAMAGED OR INCORRECT ORDERS
If you believe your order arrived incorrect or damaged in transit, you must contact us within 48 hours of delivery with clear photographic evidence.
We reserve the sole right to determine whether an issue qualifies for review. Any resolution offered is at our discretion and does not constitute an admission of fault or liability.
CHARGEBACKS & PAYMENT DISPUTES
By placing an order, you agree not to file a chargeback or payment dispute for reasons covered under this Policy.
Unauthorized chargebacks may result in:
- Account restrictions
- Order cancellation
- Documentation submitted to payment processors
CONTACT INFORMATION
If you have questions before placing an order, please contact us directly:
📧 info@preciosaclayearrings.com
🌐 www.thepreciosajewelry.com
We strongly encourage customers to reach out prior to purchase, as all sales are final.
POLICY UPDATES
Preciosa Jewelry Co. reserves the right to update or modify this Shipping & Returns Policy at any time without prior notice. Changes are effective immediately upon posting.
